
FAQFAQ
- I'm not sure which size to choose — what should I do?
We recommend measuring your head circumference with a tape measure and checking our Size Guide before placing your order.
ReqHatter hats are designed with a slightly more relaxed fit than standard hats. If you are between sizes, we recommend choosing the size closest to your actual head measurement rather than automatically sizing up.
Many styles also feature an adjustable inner band, allowing the size to be reduced by approximately 2 cm.
👉 View our Size Guide
- Can I return or exchange my order?
Yes. If the size does not fit or the product is not quite what you expected, we accept returns within 7 days of delivery, provided the item is unused and the original tags are still attached.
Return shipping costs are the customer's responsibility. For exchanges, ReqHatter covers the cost of one re-delivery.
👉 Learn more about our Return and Exchange Policy
- How will my order be packaged?
Hats are shipped in specially designed boxes to help protect their shape during transit.
Caps, hunting caps, knit hats and other items are individually packed using the most suitable packaging method for each product.
We carefully prepare every order to ensure it arrives safely and in excellent condition.
- When will my order be shipped?
Orders placed before 2:00 PM Japan Standard Time on business days are usually shipped the same day.
Orders placed after 2:00 PM, on weekends or on Japanese public holidays will be shipped on the next business day.
Once your order has been dispatched, you will receive an email containing your tracking number.
For international orders, delivery times vary depending on the destination country and customs clearance.
- Can I get a receipt?
Yes. If you require a receipt, please contact us after placing your order.
We will be happy to issue an electronic receipt.
- Do you ship internationally?
- Will I have to pay customs duties or import taxes?
Depending on the laws and tax regulations of the destination country or region, customs duties, import taxes and customs clearance fees may apply.
These charges are not included in the product price or shipping fee and are the customer's responsibility.
The amount varies depending on the destination, product type, order value and local customs regulations, so ReqHatter is unable to provide an estimate in advance.
If any charges apply, the shipping carrier or local customs authority will contact you with payment instructions.
- Do you ship internationally?
Yes. We ship to many countries and regions using EMS and other reliable international shipping services with tracking.
Shipping fees and estimated delivery times vary depending on the destination.
Examples:
• Hong Kong / Taiwan / Singapore
Shipping: ¥1,500
Free shipping on orders over ¥10,000
Estimated delivery: 3–7 business days
• Australia
Shipping: ¥2,500
Free shipping on orders over ¥15,000
Estimated delivery: 5–8 business days
• Europe
Shipping: ¥3,000
Free shipping on orders over ¥20,000
Estimated delivery: 5–10 business days
• United States
Shipping: ¥3,000
Free shipping on orders over ¥30,000
Estimated delivery: 5–10 business days
Shipping fees for other countries are automatically calculated at checkout.
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BASSOMarch 24, 2026 at 10:23 am
サイズを悩みましたが、Lで若干大きめでしたがアジャスターを入れてグッドサイズになりました
キャスケットもゲットしました!どちらもリーズナブルで良い商品で満足してます!
福岡在住なので、実物が見れたら良いのですが店舗はあるのでしょうか? -
渡辺November 10, 2025 at 5:28 pm
先日、購入いたしました。シルエット&コスパ良く気に入っております。カラーバリエーションがもっとあったら尚良いと思います。
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ミナミOctober 20, 2025 at 7:27 pm
色々なブランドのハットを被ってきましたが値段、着け心地共に素晴らしいと思います。サイズ調整が出来るので長時間使用しても疲れない、頭が痛くならないのはありがたいです。
また送料が無料なのに絶対に型崩れしない様に
工夫された丁寧な梱包に開封した時とても嬉しくなりました。また色違い型違いで購入したいと思います。 -
モリOctober 12, 2025 at 6:37 pm
56.5cmですので57cmのMサイズを購入しました。少し大きいですが、サイズ調整アジャスターがあるためありがたくぴったりになります。これで風邪でも吹っ飛ばさないようになると思います(笑)
素材もいいですし、形もしっかりされています。
色だけはモニターに映ったのと少し違いますが、それだけでは通販の限界ですので納得しています。
これからどのように付き合うかが楽しみです。 -
JenOctober 7, 2025 at 7:47 am
自分に合うハットに巡り会えることは
こんなにも日々の日常が豊かになるんだとあらためて気づきました。
これからはこの帽子が私のトレードマークになりそうです。
