About returns and exchanges

Returns & Exchanges Policy

At ReqHatter Store, we want you to feel comfortable shopping online.
For both domestic (Japan) and international orders, we accept returns and exchanges under the conditions outlined below.

■ Customer-Initiated Returns & Exchanges (Japan & International)

We accept returns and exchanges if all of the following conditions are met:

  • You contact us within 7 days of receiving the item

  • The item is unused and includes all original tags and accessories

  • Return shipping costs are the customer’s responsibility

  • Shipping costs for the replacement item will be covered by us (one-time only)

  • Exchanges for different products are not accepted

Common reasons for returns or exchanges include:

  • Unsure whether the item suits you

  • Size did not fit (too small or too large)

  • The item looked different from what you expected

Even in these cases, please feel free to contact us.

■ Returns & Exchanges Not Accepted

We are unable to accept returns or exchanges in the following cases:

  • More than 7 days have passed since delivery

  • The item has been used, washed, repaired, or altered

  • Tags or accessories are missing

  • The item has odors (such as perfume, tobacco, or pets)

  • Damage or stains occurred while in the customer’s possession

  • Sale items, outlet items, or items purchased using discount coupons

■ Defective or Incorrect Items

If you receive a defective item or an incorrect product,
we will cover all return and replacement shipping costs.

■ Refunds

Once the returned item arrives and has been inspected,
we will process the cancellation and refund.

Details regarding the refund method will be provided by email after your request has been accepted.

■ Contact Information

TEL: +81-92-600-4818
E-mail: reqhatter@gmail.com