Terms of service
Terms of Service
1. Acceptance of Terms
These Terms of Service govern the use of the ReqHatter online store operated by REQ Co., Ltd.
By accessing or using this website, you agree to be bound by these Terms.
We reserve the right to update or modify these Terms at any time without prior notice.
2. Use of the Website
Users agree to use this website in accordance with these Terms and all applicable laws.
We may modify, suspend, or discontinue any part of the website or its services without prior notice.
3. Customer Accounts
Customers may create an account by completing the registration process.
We reserve the right to refuse or cancel any account registration if:
- False or misleading information is provided.
- The customer has previously violated these Terms.
- We determine the registration is inappropriate.
Customers are responsible for keeping their account information accurate and up to date.
4. Account Security
Customers are responsible for maintaining the confidentiality of their login credentials.
We are not responsible for any loss resulting from unauthorized use of an account due to the customer's negligence.
If unauthorized use is suspected, please contact us immediately.
5. Privacy
Personal information is handled in accordance with our Privacy Policy.
6. Prohibited Activities
Users must not:
- Provide false information.
- Interfere with the operation of the website.
- Use unauthorized payment methods.
- Infringe the intellectual property rights or privacy of others.
- Engage in illegal, fraudulent, or harmful activities.
- Perform any action that we consider inappropriate.
7. Intellectual Property
All content on this website, including text, images, logos, designs, and product information, is the property of REQ Co., Ltd. or its licensors.
No content may be copied, reproduced, distributed, or used without prior written permission.
8. Orders
By placing an order, you agree to purchase the selected products.
A sales contract is formed only after your order has been accepted and confirmed by us.
We reserve the right to refuse or cancel orders in cases including, but not limited to:
- Payment authorization failure
- Pricing errors
- Product availability issues
- Suspected fraudulent activity
9. Payment
We accept the payment methods displayed during checkout.
Credit card transactions are processed by secure third-party payment providers.
Customers are responsible for complying with the terms of their payment provider.
10. Shipping
We ship within Japan and to selected international destinations.
Shipping fees, delivery estimates, and available countries are listed on our Shipping & Delivery page.
Delivery times are estimates only and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.
11. Returns & Exchanges
Our Returns & Exchanges Policy applies to all purchases.
Please refer to the Returns & Exchanges page for detailed conditions.
12. Disclaimer
We make every effort to provide accurate information.
However, we do not guarantee that this website will always operate without interruption or error.
To the maximum extent permitted by law, REQ Co., Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or our products.
13. Suspension of Service
We may temporarily suspend or discontinue the website without prior notice for maintenance, system upgrades, technical issues, natural disasters, or other unavoidable circumstances.
14. Governing Law
These Terms shall be governed by the laws of Japan.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Japan.
15. Contact
If you have any questions regarding these Terms, please contact us.
ReqHatter
Email: store@reqhatter.com