Shipping Information
International Shipping
ReqHatter currently ships internationally to the following countries and regions.
All international orders are shipped via EMS (Express Mail Service) with tracking.
Shipping rates and free-shipping thresholds are shown in Japanese yen. When shopping in another currency, the amount displayed may vary depending on the exchange rate applied at checkout.
Asia
Hong Kong / Taiwan / Singapore
Shipping Fee: ¥1,000
Free Shipping: Orders of ¥15,000 or more
Estimated Delivery: 3–4 business days
Oceania
Australia
Shipping Fee: ¥1,500
Free Shipping: Orders of ¥15,000 or more
Estimated Delivery: 5–6 business days
Europe
United Kingdom / France / Germany / Spain / Netherlands / Belgium / Sweden
Shipping Fee: ¥2,000
Free Shipping: Orders of ¥15,000 or more
Estimated Delivery: 4–8 business days
North America
United States / Canada
Shipping Fee: ¥2,500
Free Shipping: Orders of ¥15,000 or more
Estimated Delivery: 5–8 business days
The final shipping fee and order total will be displayed at checkout in your selected currency. Currency conversion rates may change without notice.
Estimated delivery times begin after your order has been shipped.
Shipping Policy
Orders are shipped using our designated shipping methods. Customers cannot select the shipping carrier.
Delivery date and time requests are generally not available.
All international orders include a tracking number for secure and reliable delivery.
Estimated delivery times may vary due to customs clearance, severe weather, public holidays, local delivery conditions, or other unforeseen circumstances.
Any import duties, local taxes, customs clearance fees, or other charges imposed by the destination country are the responsibility of the customer.
Shipping Damage
Every order is carefully inspected and packed before shipment. However, minor scratches or dents to the outer packaging may occur during transit.
If your product arrives damaged or defective, please contact us within 7 days of delivery and include clear photographs showing the condition of the item. We will review the details and assist you accordingly.
Minor damage to the outer packaging that does not affect the product itself is not eligible for return or exchange. Thank you for your understanding.