International Shipping

ReqHatter ships to customers worldwide.

Asia

Hong Kong, Taiwan, and Singapore

Shipping Fee: ¥1,000 (≈ HK$50 / NT$200 / S$8)

Free Shipping: Orders over ¥10,000 (≈ HK$480 / NT$2,000 / S$80)

Estimated Delivery: 3–4 business days

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Australia

Shipping Fee: ¥1,500 (≈ A$13)

Free Shipping: Orders over ¥15,000 (≈ A$132)

Estimated Delivery: 5–6 business days

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Europe

Including the United Kingdom

Shipping Fee: ¥2,000 (≈ €11 / £9)

Free Shipping: Orders over ¥15,000 (≈ €81 / £69)

Estimated Delivery: 4–8 business days

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United States

Shipping Fee: ¥2,500 (≈ US$15)

Free Shipping: Orders over ¥15,000 (≈ US$92)

Estimated Delivery: 5–8 business days

All international orders are shipped via EMS (Express Mail Service) with tracking.

Estimated delivery times begin after your order has been shipped.

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Shipping Policy

Orders are shipped using our designated shipping methods. Customers cannot select the shipping carrier.

Delivery date and time requests are generally not available.

To ensure secure delivery, all orders are shipped with a tracking number.

Estimated delivery times may be extended due to customs clearance, severe weather, public holidays, local delivery conditions, or other unforeseen circumstances.

Any import duties, taxes, customs clearance fees, or other charges imposed by the destination country are the responsibility of the customer.

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Shipping Damage

Every order is carefully inspected and packed before shipment. However, minor scratches or dents to the outer packaging may occur during transit.

If your product arrives damaged or defective, please contact us within 7 days of delivery and include photographs showing the condition of the item. After reviewing the details, we will assist you with a return or exchange.

Minor damage to the outer packaging that does not affect the product itself is not eligible for return or exchange. Thank you for your understanding.