Shipping policy
Domestic Shipping (Japan)
Shipping within Japan is ¥350 nationwide.
Free shipping is available on orders of ¥5,000 or more.
Orders are shipped using our designated shipping carriers.
Estimated delivery: 1–3 days after shipment
Please note:
- Delivery to Hokkaido, Okinawa, remote islands, and certain other areas may take longer.
- Delivery times may be affected by weather, traffic conditions, or carrier delays.
International Shipping
International shipping rates and delivery times vary depending on the destination.
All international orders are shipped via EMS (Express Mail Service) with tracking.
Asia
Hong Kong / Taiwan / Singapore
Shipping: ¥1,000
Free shipping on orders of ¥10,000 or more
Estimated delivery: 3–4 business days
Oceania
Australia
Shipping: ¥1,500
Free shipping on orders of ¥15,000 or more
Estimated delivery: 5–6 business days
Europe
United Kingdom / France / Germany / Spain / Netherlands / Belgium / Sweden
Shipping: ¥2,000
Free shipping on orders of ¥15,000 or more
Estimated delivery: 4–8 business days
North America
United States / Canada
Shipping: ¥2,500
Free shipping on orders of ¥15,000 or more
Estimated delivery: 5–8 business days
Please note:
- Estimated delivery times are calculated from the date of shipment.
- Customs clearance, weather conditions, public holidays, and local carrier operations may cause delays.
- Any import duties, local taxes, customs fees, or other charges imposed by the destination country are the responsibility of the customer.
Shipping Damage
Every order is carefully inspected and packed before shipment. However, minor scratches or dents to the outer packaging may occur during transit.
Minor damage to the outer packaging that does not affect the product itself may not be eligible for return or exchange.
If your item arrives damaged or defective, please contact us within 7 days of delivery and include clear photos showing the condition of the product.
We will review the issue and assist you promptly.
