
FAQFAQ
- I'm not sure which size to choose — what should I do?
We recommend measuring your head circumference with a tape measure and checking our Size Guide before placing your order.
ReqHatter hats are designed with a slightly more relaxed fit than standard hats. If you are between sizes, we recommend choosing the size closest to your actual head measurement rather than automatically sizing up.
Many styles also feature an adjustable inner band, allowing the size to be reduced by approximately 2 cm.
👉 View our Size Guide
- Can I return or exchange my order?
Yes. If the size does not fit or the product is not quite what you expected, we accept returns within 7 days of delivery, provided the item is unused and the original tags are still attached.
Return shipping costs are the customer's responsibility. For exchanges, ReqHatter covers the cost of one re-delivery.
👉 Learn more about our Return and Exchange Policy
- How will my order be packaged?
Hats are shipped in specially designed boxes to help protect their shape during transit.
Caps, hunting caps, knit hats and other items are individually packed using the most suitable packaging method for each product.
We carefully prepare every order to ensure it arrives safely and in excellent condition.
- When will my order be shipped?
Orders placed before 2:00 PM Japan Standard Time on business days are usually shipped the same day.
Orders placed after 2:00 PM, on weekends or on Japanese public holidays will be shipped on the next business day.
Once your order has been dispatched, you will receive an email containing your tracking number.
For international orders, delivery times vary depending on the destination country and customs clearance.
- Can I get a receipt?
Yes. If you require a receipt, please contact us after placing your order.
We will be happy to issue an electronic receipt.
- Do you ship internationally?
- Will I have to pay customs duties or import taxes?
Depending on the laws and tax regulations of the destination country or region, customs duties, import taxes and customs clearance fees may apply.
These charges are not included in the product price or shipping fee and are the customer's responsibility.
The amount varies depending on the destination, product type, order value and local customs regulations, so ReqHatter is unable to provide an estimate in advance.
If any charges apply, the shipping carrier or local customs authority will contact you with payment instructions.
- Do you ship internationally?
Yes. We ship to many countries and regions using EMS and other reliable international shipping services with tracking.
Shipping fees and estimated delivery times vary depending on the destination.
Examples:
• Hong Kong / Taiwan / Singapore
Shipping: ¥1,500
Free shipping on orders over ¥10,000
Estimated delivery: 3–7 business days
• Australia
Shipping: ¥2,500
Free shipping on orders over ¥15,000
Estimated delivery: 5–8 business days
• Europe
Shipping: ¥3,000
Free shipping on orders over ¥20,000
Estimated delivery: 5–10 business days
• United States
Shipping: ¥3,000
Free shipping on orders over ¥30,000
Estimated delivery: 5–10 business days
Shipping fees for other countries are automatically calculated at checkout.
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飄March 23, 2026 at 2:55 am
天然的稻草香氣,裁縫細節收編收的很好👍🏻
帽簷寬度完美,剛剛好,不會過於寬。 -
頭囲61cmMarch 8, 2026 at 3:50 pm
天然素材でここまで良い作り、頭囲の測り方を記載していただいていたお陰でLサイズがジャスト、かつイメージ以上の良いスタイリングが出来て大満足でした。梱包もとても丁寧でした。ありがとうございました(#´ᗜ`#)
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ハリーJuly 6, 2025 at 6:58 am
こんな帽子を探してました、通常この価格では、この商品は購入できないのではないか❓
コストパフォーマンスに満足‼️
次のシーズンはハンチングを購入します。
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tomoApril 15, 2025 at 3:12 pm
商品がキレイに梱包されていました♪
めっちゃくちゃ気に入りました!
また機会があればよろしくお願いします^_^ -
スズキMarch 29, 2025 at 10:45 am
つばが程よく長く、しっかりしていて良かった。
