
FAQFAQ
- I'm not sure which size to choose — what should I do?
We recommend measuring your head circumference with a tape measure and checking our Size Guide before placing your order.
ReqHatter hats are designed with a slightly more relaxed fit than standard hats. If you are between sizes, we recommend choosing the size closest to your actual head measurement rather than automatically sizing up.
Many styles also feature an adjustable inner band, allowing the size to be reduced by approximately 2 cm.
👉 View our Size Guide
- Can I return or exchange my order?
Yes. If the size does not fit or the product is not quite what you expected, we accept returns within 7 days of delivery, provided the item is unused and the original tags are still attached.
Return shipping costs are the customer's responsibility. For exchanges, ReqHatter covers the cost of one re-delivery.
👉 Learn more about our Return and Exchange Policy
- How will my order be packaged?
Hats are shipped in specially designed boxes to help protect their shape during transit.
Caps, hunting caps, knit hats and other items are individually packed using the most suitable packaging method for each product.
We carefully prepare every order to ensure it arrives safely and in excellent condition.
- When will my order be shipped?
Orders placed before 2:00 PM Japan Standard Time on business days are usually shipped the same day.
Orders placed after 2:00 PM, on weekends or on Japanese public holidays will be shipped on the next business day.
Once your order has been dispatched, you will receive an email containing your tracking number.
For international orders, delivery times vary depending on the destination country and customs clearance.
- Can I get a receipt?
Yes. If you require a receipt, please contact us after placing your order.
We will be happy to issue an electronic receipt.
- Do you ship internationally?
- Will I have to pay customs duties or import taxes?
Depending on the laws and tax regulations of the destination country or region, customs duties, import taxes and customs clearance fees may apply.
These charges are not included in the product price or shipping fee and are the customer's responsibility.
The amount varies depending on the destination, product type, order value and local customs regulations, so ReqHatter is unable to provide an estimate in advance.
If any charges apply, the shipping carrier or local customs authority will contact you with payment instructions.
- Do you ship internationally?
Yes. We ship to many countries and regions using EMS and other reliable international shipping services with tracking.
Shipping fees and estimated delivery times vary depending on the destination.
Examples:
• Hong Kong / Taiwan / Singapore
Shipping: ¥1,500
Free shipping on orders over ¥10,000
Estimated delivery: 3–7 business days
• Australia
Shipping: ¥2,500
Free shipping on orders over ¥15,000
Estimated delivery: 5–8 business days
• Europe
Shipping: ¥3,000
Free shipping on orders over ¥20,000
Estimated delivery: 5–10 business days
• United States
Shipping: ¥3,000
Free shipping on orders over ¥30,000
Estimated delivery: 5–10 business days
Shipping fees for other countries are automatically calculated at checkout.
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mtk hFebruary 18, 2026 at 11:31 pm
ベージュを購入させて頂きました。形も良くフェルトの質感もしっかりしていて上質な良いモノでした。
価格を考えると驚きの質感だと思います。
最初サイズが合わず変更をお願いしたところ、とても迅速に快く対応頂き感動しました。
再送頂いたモノもすぐに到着し、サイズもバッチリでした。
大事に使わせて頂きます。ありがとうございました! -
山口健一November 6, 2025 at 10:08 pm
黒のフェルトハットは3つ目ですが、フラットブリムは初めてです。やはりシルエットが綺麗で気に入りました。
頭のサイズは55ですが、サイズ調節のベルクロが付いているのでMサイズで問題無く使えます。 -
初めてさんNovember 6, 2025 at 4:01 pm
とても良かったです。商品も満足いくものでした。頭も大きいのですが全く問題無かったです。
また商品も良いのですが、何より私からの質問、説明などとても細やかに丁寧に何度も気持ちよく対応していただけたのがとても素晴らしく感動しました。ありがとうございました。 -
山口健一November 2, 2025 at 5:54 am
フェルトハットはいくつか持っていますが
フラットブリムの物は始め買いましたが
なかなかいい感じに合わせやすく気に入っています。
ライトベージュを買いましたが
今黒も注文させて頂きました。
外出時は必ずハットをかぶるので
いくつあっても良いです。
フェルトもしっかりしていて
スチーマーをかけてブリムを
好みの形に調整して使っています。
ライトベージュは汗が心配では
有りますが内側にスポンジシールを
貼って使っていますので多少の汗は
何とかなっています。 -
ヨタローSeptember 22, 2025 at 1:36 pm
頭のせた感じ 申し分なし
▪︎ブリムのフラット具合
▪︎ヘッドサイドのホールド
