
FAQFAQ
- I'm not sure which size to choose — what should I do?
We recommend measuring your head circumference with a tape measure and checking our Size Guide before placing your order.
ReqHatter hats are designed with a slightly more relaxed fit than standard hats. If you are between sizes, we recommend choosing the size closest to your actual head measurement rather than automatically sizing up.
Many styles also feature an adjustable inner band, allowing the size to be reduced by approximately 2 cm.
👉 View our Size Guide
- Can I try on your hats in person?
ReqHatter does not currently have a permanent retail store.
However, a selection of our products is available at selected hat stores and boutiques throughout Japan.
You can find your nearest store here:
👉 SHOP LIST
Please note that product availability and inventory vary by store. We recommend contacting the store directly before your visit.
- Can I return or exchange my order?
Yes. If the size does not fit or the product is not quite what you expected, we accept returns within 7 days of delivery, provided the item is unused and the original tags are still attached.
Return shipping costs are the customer's responsibility. For exchanges, ReqHatter covers the cost of one re-delivery.
👉 Learn more about our Return and Exchange Policy
- How will my order be packaged?
Hats are shipped in specially designed boxes to help protect their shape during transit.
Caps, hunting caps, knit hats and other items are individually packed using the most suitable packaging method for each product.
We carefully prepare every order to ensure it arrives safely and in excellent condition.
- When will my order be shipped?
Orders placed before 2:00 PM Japan Standard Time on business days are usually shipped the same day.
Orders placed after 2:00 PM, on weekends or on Japanese public holidays will be shipped on the next business day.
Once your order has been dispatched, you will receive an email containing your tracking number.
For international orders, delivery times vary depending on the destination country and customs clearance.
- Can I get a receipt?
Yes. If you require a receipt, please contact us after placing your order.
We will be happy to issue an electronic receipt.
- Do you ship internationally?
- Will I have to pay customs duties or import taxes?
Depending on the laws and tax regulations of the destination country or region, customs duties, import taxes and customs clearance fees may apply.
These charges are not included in the product price or shipping fee and are the customer's responsibility.
The amount varies depending on the destination, product type, order value and local customs regulations, so ReqHatter is unable to provide an estimate in advance.
If any charges apply, the shipping carrier or local customs authority will contact you with payment instructions.
- Do you ship internationally?
Yes. We ship to many countries and regions using EMS and other reliable international shipping services with tracking.
Shipping fees and estimated delivery times vary depending on the destination.
Examples:
Asia
Hong Kong, Taiwan, and Singapore
Shipping Fee: ¥1,000 (≈ HK$50 / NT$200 / S$8)
Free Shipping: Orders over ¥10,000 (≈ HK$480 / NT$2,000 / S$80)
Estimated Delivery: 3–4 business days
Oceania
Australia
Shipping Fee: ¥1,500 (≈ A$13)
Free Shipping: Orders over ¥15,000 (≈ A$132)
Estimated Delivery: 5–6 business days
Europe
Including the United Kingdom
Shipping Fee: ¥2,000 (≈ €11 / £9)
Free Shipping: Orders over ¥15,000 (≈ €81 / £69)
Estimated Delivery: 4–8 business days
United States
Shipping Fee: ¥2,500 (≈ US$15)
Free Shipping: Orders over ¥15,000 (≈ US$92)
Estimated Delivery: 5–8 business days
Shipping fees for other countries are automatically calculated at checkout.
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はるJuly 20, 2026 at 7:58 pm
このタイプの帽子が欲しくなり2、3週間探していたんですがなくて諦めてましたが、たまたま大阪旅行先で立ち寄った帽子屋さんに理想の帽子がありました!
しかも地元福岡発なんですね!福岡でももっと取り扱いを増やしてもらえるとうれしいです^_^
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飄March 23, 2026 at 2:55 am
天然的稻草香氣,裁縫細節收編收的很好👍🏻
帽簷寬度完美,剛剛好,不會過於寬。 -
頭囲61cmMarch 8, 2026 at 3:50 pm
天然素材でここまで良い作り、頭囲の測り方を記載していただいていたお陰でLサイズがジャスト、かつイメージ以上の良いスタイリングが出来て大満足でした。梱包もとても丁寧でした。ありがとうございました(#´ᗜ`#)
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ハリーJuly 6, 2025 at 6:58 am
こんな帽子を探してました、通常この価格では、この商品は購入できないのではないか❓
コストパフォーマンスに満足‼️
次のシーズンはハンチングを購入します。
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tomoApril 15, 2025 at 3:12 pm
商品がキレイに梱包されていました♪
めっちゃくちゃ気に入りました!
また機会があればよろしくお願いします^_^
