
Frequently Asked Questions before purchaseFAQ
- I'm not sure which size to choose — what should I do?
We recommend measuring your head circumference with a tape measure and checking our Size Guide before placing your order.
ReqHatter hats are designed with a slightly more relaxed fit than standard hats. If you are between sizes, we recommend choosing the size closest to your actual head measurement rather than automatically sizing up.
Many styles also feature an adjustable inner band, allowing the size to be reduced by approximately 2 cm.
👉 View our Size Guide
- Can I try on your hats in person?
ReqHatter does not currently have a permanent retail store.
However, a selection of our products is available at selected hat stores and boutiques throughout Japan.
You can find your nearest store here:
👉 SHOP LIST
Please note that product availability and inventory vary by store. We recommend contacting the store directly before your visit.
- What payment methods are available?
We accept credit cards, PayPal, convenience store payment, PayPay, Paidy (pay later), Rakuten Pay, au PAY, d Payment, and AlipayHK.
Please select your preferred payment method under "Payment" during checkout.
- Can I return or exchange my order?
Yes. If the size does not fit or the product is not quite what you expected, we accept returns within 7 days of delivery, provided the item is unused and the original tags are still attached.
Return shipping costs are the customer's responsibility. For exchanges, ReqHatter covers the cost of one re-delivery.
👉 Learn more about our Return and Exchange Policy
- How will my order be packaged?
Hats are shipped in specially designed boxes to help protect their shape during transit.
Caps, hunting caps, knit hats and other items are individually packed using the most suitable packaging method for each product.
We carefully prepare every order to ensure it arrives safely and in excellent condition.
- When will my order be shipped?
Orders placed by **2:00 PM Japan Standard Time (JST)** on business days are generally shipped on the same day whenever possible.
Orders placed after **2:00 PM (JST)**, or on weekends or Japanese public holidays, will generally be shipped on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
For international orders, estimated delivery times vary depending on the destination. Customs clearance, public holidays, weather conditions, and local carrier operations may cause delays.
- Can I get a receipt?
Yes. If you require a receipt, please contact us after placing your order.
We will be happy to issue an electronic receipt.
- Do you ship internationally?
- Will I have to pay customs duties or import taxes?
Depending on the laws and tax regulations of the destination country or region, customs duties, import taxes and customs clearance fees may apply.
These charges are not included in the product price or shipping fee and are the customer's responsibility.
The amount varies depending on the destination, product type, order value and local customs regulations, so ReqHatter is unable to provide an estimate in advance.
If any charges apply, the shipping carrier or local customs authority will contact you with payment instructions.
- Do you ship internationally?
Asia (Hong Kong, Taiwan, Singapore, South Korea)
Shipping Fee: 1,000 yen
Free shipping for purchases over 15,000 yen
Estimated delivery: 3–4 business days
Oceania (Australia)
Shipping Fee: 2,000 yen
Free shipping for purchases over 20,000 yen
Estimated delivery: 5–6 business days
Europe
Shipping Fee: 2,000 yen
Free shipping for purchases over 20,000 yen
Estimated delivery: 4–8 business days
North America (United States, Canada)
Shipping Fee: 2,500 yen
Free shipping for purchases over 22,000 yen
Estimated delivery: 5–8 business days
All items shipped overseas are sent via EMS (International Speed Post with tracking service).
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The OSeptember 22, 2026 at 8:34 pm
I accidentally reviewed the wrong hat...
I was looking for a beige hat with a nice atmosphere and found it.
It was great that my order arrived right away.
I put it on right away and noticed it was really baggy haha, but since it has Velcro size adjustment, I was able to adjust it to fit perfectly, resulting in the best possible wearing comfort.
I love hats and caps, so I’ve also started wanting bowlers and knit hats.
Only size L was left for the bowler, lol
It's a hat that you'll want to repurchase. -
mtk hFebruary 18, 2026 at 11:31 pm
I purchased the beige one. It has a nice shape, the felt texture is sturdy, and it is a high-quality item.
For the price, I think the texture is amazing.
When the size didn't fit at first, I asked to exchange it, and I was very impressed by how quickly and kindly they responded.
The re-sent item arrived quickly, and the size was perfect.
I will use it with great care. Thank you very much! -
Kenichi YamaguchiNovember 6, 2025 at 10:08 pm
This is my third black felt hat, but it’s the first time I’ve had one with a flat brim. As expected, the silhouette is beautiful, and I really like it.
My head size is 55, but since it has an adjustable Velcro strap, it works perfectly with size M. -
First-time customerNovember 6, 2025 at 4:01 pm
It was really good. I was satisfied with the product. Even though I have a big head, there was no problem at all.
The product is good, but most importantly, I was very impressed by how attentively, politely, and pleasantly you addressed my questions and explanations, even multiple times — that was absolutely wonderful. Thank you very much. -
Kenichi YamaguchiNovember 2, 2025 at 5:54 am
I have several felt hats, but
I bought a flat-brim item at first, but...
It’s quite nice, easy to coordinate, and I really like it.
I bought light beige, but
I just ordered the black one too.
Because I always wear a hat when going out
It's okay no matter how many there are.
The felt is sturdy
Apply steam to the brim
I adjust it to my preferred shape and use it.
Aren't you concerned about sweat with light beige?
There is, but with a sponge seal on the inside.
Since I'm using it by sticking it on, a little sweat is...
I'm managing okay.
