SHOPPING GUIDE
Unaffected by trends,
A hat you can enjoy wearing and cherish for years to come.
Simple, timeless design that you will never grow tired of.
We bring you hats that blend naturally with your everyday outfits.
This page provides guidance on using the official ReqHatter online store, including ordering procedures, payment, shipping, returns, exchanges, and other related usage details.
About Your Order
Order Process
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Select the color, size, and quantity on the product page, then add the item to your cart.
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Please review the contents of your cart, then select "Proceed to checkout".
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Enter your shipping address and payment method.
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Review your order details and finalize your order.
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An order confirmation email will be sent to your registered email address.
If you do not receive your order completion confirmation email
After your order is completed, an automated email will be sent to your registered email address.
If you do not receive an email, please check the following.
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Check that there are no mistakes in your email address
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Check if it has been filtered into your spam folder
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Are your settings configured to receive emails from @reqhatter.com?
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Check if incoming messages are being restricted by your mobile carrier's spam email settings
If we are unable to verify your details, please contact us and provide your full name, the email address associated with your order, and your phone number.
Post-order changes and cancellations
We may only accept requests to modify or cancel your order if shipping preparation has not yet started.
If you would like to proceed, please contact us as soon as possible.
We are unable to accommodate changes or cancellations once shipping preparations are finalized, or after the order has already been shipped.
About consolidating multiple orders into a single package
Prior to shipment preparation, if we are able to confirm that the orderer and delivery address information are identical, we may be able to combine multiple orders into a single package for shipping.
If you would like to request combined shipping, please contact us at your earliest convenience, and be sure to include all of your respective order numbers.
Depending on the status of shipping preparation, we may not be able to accommodate your request.
About Payment Methods
We accept the following payment methods at our store: credit cards, PayPal, convenience store payments, PayPay, Pay Later (Paidy), Rakuten Pay, au PAY, d Payment, and AlipayHK.
Available payment methods may vary depending on the country or region of your shipping destination.
Please select from the options displayed on the checkout screen.
Credit card
A wide range of credit cards are accepted for payment.
Please check the logos displayed on the checkout page for the list of supported card brands.
About Shop Pay
Shop Pay is a payment service provided by Shopify, the online store platform our shop uses.
Once you register details such as your email address, shipping address, and credit card information, you can skip re-entering these fields for future orders, for a faster, smoother shopping experience.
For identity verification purposes, a 6-digit authentication code may be sent to you via SMS or email.
About Convenience Store Payments
Please complete your payment by the specified deadline, following the instructions that will be displayed or sent to you after your order is completed.
If the payment deadline has passed, your order may be automatically canceled.
Your order will be shipped once your payment has been confirmed.
※ Payment at Seven-Eleven is not supported.
About Shipping Fees and Delivery
Domestic shipping
Domestic shipping within Japan is a flat nationwide rate of 350 yen (tax included).
We offer free shipping on all single orders with a total value of 5,000 yen (tax included) or higher.
About Shipping
As a general rule, we will ship your order the same day if both your order and payment are confirmed by 2 PM on weekdays.
Orders placed after 2 PM on weekdays, or on Saturdays, Sundays, and public holidays, will be shipped on or after the next business day.
Shipping operations may be temporarily suspended during periods such as the year-end and New Year holidays and summer vacation periods.
If you would like the fastest possible shipping, please place your order without specifying a delivery date and time.
Details for items with non-standard shipping timelines, including pre-order products and backordered items, are listed on each individual product page.
Products delivered directly to your mailbox via post
Some items are shipped via postbox delivery services such as Yu Packet.
Delivery will be made via post mailbox drop-off, so we are unable to accept requests for specific delivery dates and times.
If you place an order for multiple items together, we may switch the shipping method to courier service for shipment.
Regarding delivery date and time selection
If a delivery date and time selection field appears on the checkout page, you may specify your preferred delivery slot within the available selectable range.
If you would like to get the fastest possible shipping, please place your order without specifying a delivery date and time.
Please note that we may be unable to accommodate your requested delivery preferences due to factors including courier operating status, weather conditions, traffic disruptions, and your delivery region. Thank you for your understanding in advance.
Regarding the shipping completion email
Once your order has been shipped, we will send a shipping confirmation email to your registered email address.
If a tracking number is listed, you can check your delivery status on the shipping carrier's website.
If you do not receive your shipping confirmation email, please check your spam folder and incoming mail settings.
Regarding long-term absence and address issues
When placing your order, please be sure to double-check that your postal code, prefecture, municipality, street address, building name, and room number are all entered correctly.
If your order is returned to our store due to customer-side circumstances such as extended absence or an incomplete/incorrect shipping address, we will treat the order as cancelled.
In that case, we will issue a refund for the amount after deducting the shipping fees for both the initial outbound shipment and the return shipment.
Even if your order was placed with free shipping, any actual shipping costs incurred will be the customer's responsibility.
If you would like to request a reshipment, please place a new order. We apologize for the inconvenience.
View details about shipping fees and delivery >
About International Shipping
ReqHatter offers international shipping to select countries and regions.
You can confirm which countries and regions are available for delivery via the country/region selection screen at the bottom of the site.
Shipping method
All international orders are delivered via tracked EMS.
Delivery timelines vary depending on the destination country or region, customs clearance procedures, weather conditions, local delivery status, and other relevant factors.
International shipping fees
Shipping fees and the minimum order amount required for free shipping vary depending on the destination country or region.
Please check the shipping cost displayed when you enter your delivery address on the checkout screen.
Customs and import duties
In addition to the product price and shipping fees, customs duties, import taxes, customs clearance processing fees, and other related charges may apply in the destination country or region.
These costs are your responsibility.
For inquiries regarding order amounts and taxation requirements, please contact the customs office or relevant authorities at your shipping destination.
Learn more about customs duties and import taxes >
Regarding combined shipping for international orders
If your orders have not yet entered shipping preparation, we may be able to combine multiple orders into a single package.
If duplicate shipping charges have been incurred due to items being combined into a single shipment, we may refund the price difference after verifying the shipment contents.
If you would like to request combined shipping for your orders, please contact us promptly and be sure to provide the order number for each respective order.
About Returns and Exchanges
Customer-initiated returns and exchanges
For returns or exchanges due to reasons such as incorrect sizing or items not matching the listed product image, please contact us within 7 days of delivery.
We only accept orders for products that meet all of the following conditions.
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Unused product
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Products with their original tags and hangtags still attached
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Products that are kept in the exact same condition as they were at the time of delivery
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Items for which you have contacted us within 7 days of product delivery
If you would like to request a return or exchange, please send back the order detail slip included in your shipment along with the product.
We may not be able to accept returns or exchanges for items that are sent back without prior notification.
As a general rule, exchanges are limited to color or size changes for the exact same product.
If you wish to exchange your item for a different product, please first return the original item, then place a new separate order.
Shipping fees for returns and exchanges
Return shipping fees for customer-initiated returns and exchanges are the responsibility of the customer.
For size exchanges, our store will cover the shipping cost for sending you the replacement item for one exchange instance.
Items not eligible for return or exchange
Returns and exchanges cannot be accepted under the following circumstances.
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Products where 8 days or more have passed since delivery
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Used products
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Products with tags and hang tags removed
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Items that have become soiled, scratched, developed odors, or incurred other similar marks while in the customer's possession
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Items that have been washed or altered
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Sale items and outlet products
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Products marked as ineligible for return or exchange
Regarding defective products and incorrect deliveries
If you receive a defective product, or if the item delivered does not match your order, please contact us within 7 days of product arrival.
After we confirm the condition of your item, we will provide you with information regarding an exchange or refund.
We will cover all shipping fees for returns and exchanges resulting from our store's oversight.
View details about returns and exchanges >
About Hat Sizes
Hat sizes vary by product.
Even for products with the same M, L, XL size labeling, the fit may vary depending on the material, design, and how you wear the garment.
Please check the size chart on each product page.
How to measure head circumference
Use a measuring tape to take your measurement by wrapping it fully around your head, running from the center of your forehead, over the top of your ears, and around the back of your head.
When taking the measurement, be mindful of the position where you wear your hat, and take care not to pull the measuring tape too tight.
View detailed guide on how to measure head circumference >
If you are unsure about the size
The wearing feel of a hat varies not only based on its actual head circumference, but also from other factors including its depth, crown shape, and brim length.
If you are unsure which size to choose, please feel free to contact us, and include the name of the product you are considering, your head circumference, and your preferred fit when you reach out.
See how to choose a hat that suits you >
About size adjustment
Depending on the product, an inner size adjuster is attached to the interior for fit adjustment.
Please check each product page for details on whether an adjuster is included and the available adjustment range.
Can I change the size or color of my order after placing it?
Changes may be possible if your order has not yet entered shipping preparation.
Please contact us as soon as possible, and be sure to include your order number and the item you wish to modify.
Can I change the delivery address after the order has been shipped?
Please contact the shipping company listed in your shipment completion email directly.
If forwarding costs are incurred, they will be at the customer's expense.
Do you offer gift wrapping?
We do not offer gift wrapping for items purchased from our store.
We sell drawstring gift pouches that you can use to wrap items yourself. If you would like one, please add it to your order alongside your selected product.
No pricing information is listed on the delivery slip, so you can use our service with complete peace of mind even when the person placing the order and the delivery recipient are different.
This also makes an excellent gift for your loved ones on special occasions like birthdays, anniversaries, and other important milestones.
Paper bags are also scheduled to go on sale very soon.
View gift drawstring pouches >
Are there any physical stores where I can try on items in person?
There are currently no permanent directly operated official ReqHatter stores.
A selection of our products is available at select boutiques and hat specialty stores nationwide.
Available products, colors, sizes, and stock status vary by store.
Please contact each store directly before visiting.
Can you issue a receipt?
If you require a receipt, please contact us and provide your order number, the recipient name to be listed on the receipt, and the item remarks line for the receipt.
View more frequently asked questions >
Contact Us
If your issue remains unresolved after reviewing our shopping guide, please contact us via the inquiry form.
When contacting us, please include your order number, full name, and the details of your inquiry, as this will allow us to assist you quickly and smoothly.
All inquiries received outside of our business hours will be answered in order starting from the next business day.