We recommend measuring your head circumference with a tape measure and checking our Size Guide before placing your order.

ReqHatter hats are designed with a slightly more relaxed fit than standard hats. If you are between sizes, we recommend choosing the size closest to your actual head measurement rather than automatically sizing up.

Many styles also feature an adjustable inner band, allowing the size to be reduced by approximately 2 cm.

👉 View our Size Guide

ReqHatter does not currently have a permanent retail store.

However, a selection of our products is available at selected hat stores and boutiques throughout Japan.

You can find your nearest store here:

👉 SHOP LIST

Please note that product availability and inventory vary by store. We recommend contacting the store directly before your visit.

We accept credit cards, PayPal, convenience store payment, PayPay, Paidy (pay later), Rakuten Pay, au PAY, d Payment, and AlipayHK.

Please select your preferred payment method under "Payment" during checkout.

Yes. If the size does not fit or the product is not quite what you expected, we accept returns within 7 days of delivery, provided the item is unused and the original tags are still attached.

Return shipping costs are the customer's responsibility. For exchanges, ReqHatter covers the cost of one re-delivery.

👉 Learn more about our Return and Exchange Policy

Hats are shipped in specially designed boxes to help protect their shape during transit.

Caps, hunting caps, knit hats and other items are individually packed using the most suitable packaging method for each product.

We carefully prepare every order to ensure it arrives safely and in excellent condition.

Orders placed by **2:00 PM Japan Standard Time (JST)** on business days are generally shipped on the same day whenever possible.

Orders placed after **2:00 PM (JST)**, or on weekends or Japanese public holidays, will generally be shipped on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

For international orders, estimated delivery times vary depending on the destination. Customs clearance, public holidays, weather conditions, and local carrier operations may cause delays.

Yes. If you require a receipt, please contact us after placing your order.

We will be happy to issue an electronic receipt.

👉 View Shipping Rates

Depending on the laws and tax regulations of the destination country or region, customs duties, import taxes and customs clearance fees may apply.

These charges are not included in the product price or shipping fee and are the customer's responsibility.

The amount varies depending on the destination, product type, order value and local customs regulations, so ReqHatter is unable to provide an estimate in advance.

If any charges apply, the shipping carrier or local customs authority will contact you with payment instructions.

Asia (Hong Kong, Taiwan, Singapore, South Korea)

Shipping Fee: 1,000 yen
Free shipping for purchases over 15,000 yen
Estimated delivery: 3–4 business days

Oceania (Australia)

Shipping Fee: 2,000 yen
Free shipping for purchases over 20,000 yen
Estimated delivery: 5–6 business days

Europe

Shipping Fee: 2,000 yen
Free shipping for purchases over 20,000 yen
Estimated delivery: 4–8 business days

North America (United States, Canada)

Shipping Fee: 2,500 yen
Free shipping for purchases over 22,000 yen
Estimated delivery: 5–8 business days

All items shipped overseas are sent via EMS (International Speed Post with tracking service).