
FAQFAQ
- I'm not sure which size to choose — what should I do?
We recommend measuring your head circumference with a tape measure and checking our Size Guide before placing your order.
ReqHatter hats are designed with a slightly more relaxed fit than standard hats. If you are between sizes, we recommend choosing the size closest to your actual head measurement rather than automatically sizing up.
Many styles also feature an adjustable inner band, allowing the size to be reduced by approximately 2 cm.
👉 View our Size Guide
- Can I try on your hats in person?
ReqHatter does not currently have a permanent retail store.
However, a selection of our products is available at selected hat stores and boutiques throughout Japan.
You can find your nearest store here:
👉 SHOP LIST
Please note that product availability and inventory vary by store. We recommend contacting the store directly before your visit.
- What payment methods are available?
We accept credit cards, PayPal, convenience store payment, PayPay, Paidy (pay later), Rakuten Pay, au PAY, d Payment, and AlipayHK.
Please select your preferred payment method under "Payment" during checkout.
- Can I return or exchange my order?
Yes. If the size does not fit or the product is not quite what you expected, we accept returns within 7 days of delivery, provided the item is unused and the original tags are still attached.
Return shipping costs are the customer's responsibility. For exchanges, ReqHatter covers the cost of one re-delivery.
👉 Learn more about our Return and Exchange Policy
- How will my order be packaged?
Hats are shipped in specially designed boxes to help protect their shape during transit.
Caps, hunting caps, knit hats and other items are individually packed using the most suitable packaging method for each product.
We carefully prepare every order to ensure it arrives safely and in excellent condition.
- When will my order be shipped?
Orders placed by **2:00 PM Japan Standard Time (JST)** on business days are generally shipped on the same day whenever possible.
Orders placed after **2:00 PM (JST)**, or on weekends or Japanese public holidays, will generally be shipped on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
For international orders, estimated delivery times vary depending on the destination. Customs clearance, public holidays, weather conditions, and local carrier operations may cause delays.
- Can I get a receipt?
Yes. If you require a receipt, please contact us after placing your order.
We will be happy to issue an electronic receipt.
- Do you ship internationally?
- Will I have to pay customs duties or import taxes?
Depending on the laws and tax regulations of the destination country or region, customs duties, import taxes and customs clearance fees may apply.
These charges are not included in the product price or shipping fee and are the customer's responsibility.
The amount varies depending on the destination, product type, order value and local customs regulations, so ReqHatter is unable to provide an estimate in advance.
If any charges apply, the shipping carrier or local customs authority will contact you with payment instructions.
- Do you ship internationally?
Yes. We currently ship internationally to selected countries and regions via **EMS (Express Mail Service) with tracking**.
Shipping fees, free-shipping thresholds, and estimated delivery times vary depending on the destination.
The local currency amounts shown below are approximate. **The final amount displayed at checkout will apply.**
**Asia**
**Taiwan / Hong Kong / South Korea / Singapore**
Shipping fee: **¥1,000**
Approx. **TW NT$200 / HK HK$50 / KR ₩8,700 / SG S$8**
Free shipping: **Orders of ¥15,000 or more**
Approx. **TW NT$3,000 / HK HK$770 / KR ₩131,000 / SG S$125**
Estimated delivery: **3–4 business days**
**Oceania**
**Australia**
Shipping fee: **¥2,000**
Approx. **AU A$18**
Free shipping: **Orders of ¥20,000 or more**
Approx. **AU A$180**
Estimated delivery: **5–6 business days**
**Europe**
**United Kingdom / France / Germany**
Shipping fee: **¥2,000**
Approx. **UK £10 / FR €11 / DE €11**
Free shipping: **Orders of ¥20,000 or more**
Approx. **UK £96 / FR €112 / DE €112**
Estimated delivery: **4–8 business days**
**North America**
**United States / Canada**
Shipping fee: **¥2,500**
Approx. **US US$16 / CA C$22**
Free shipping: **Orders of ¥22,000 or more**
Approx. **US US$142 / CA C$197**
Estimated delivery: **5–8 business days**
Estimated delivery times begin after your order has been shipped.
Customs clearance, public holidays, weather conditions, peak seasons, local carrier operations, and other unforeseen circumstances may cause delays.
Any import duties, local taxes, customs clearance fees, or other charges imposed by the destination country or region are the responsibility of the customer.
Local currency amounts may vary depending on the exchange rate applied by our online store.
**The final shipping fee, free-shipping threshold, and order total displayed at checkout will apply.**
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ミモSeptember 9, 2026 at 11:55 pm
当初、キャメルのMサイズを購入しましたが、ちょっとした不具合がありました。
しかしながら、その後、迅速な対応をしていただき、非常に満足のいく買い物ができたと思っています。
また、MサイズからLサイズへのサイズ変更にも快く対応いただきました。
商品はとても良いのはもちろんですが、不具合にも真摯に対応していただき、非常に良い買い物ができたと思っています。
今後ともよろしくお願いいたします。 -
飄April 23, 2026 at 6:31 pm
這個材質的帽子很特別,戴起來很輕,很適合夏天的季節,整體造型非常好看,很挺很有造型感,工藝痕跡很不錯。
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オッサApril 10, 2026 at 5:41 pm
面長な顔なのでキャップやキャスケットなど似合わないタイプで諦めていましたが、前回ラムレザーのキャスケットを購入させて頂いたところ、シルエットや質感など今まで被った中で最高でしたので今回もダメ元で購入させて頂きました。正直な感想…めちゃ良かったです!以前麦わら帽子を被った事がありますが、私の顔のシルエットだとモロコシ感が強く畑仕事用というイメージで諦めていましたが笑、このブリムハットはつば先が少し上がっており、さりげなく全体のバランスがまとまって見えます。おそらく計算し尽くされたバランスなのでしょうか、ハットながらシャツなども着ればオシャレな親父に返信する事間違いなしだと思います。
レックハッターさんの商品はコストパフォーマンスに優れながらも細部まで被る人の印象を高めることを考えて作られている気がします。この価格でこのクオリティを実現するのはスゴイ企業努力ではないでしょうか…何はともあれ今年の夏が楽しみです! -
たけApril 5, 2026 at 10:02 pm
つばがすこし大きめで反ってるところが気に入って購入しました。
帽子自体も凄い軽く、通気性もいいので被り心地にも大変満足しています。
