
FAQFAQ
- I'm not sure which size to choose — what should I do?
We recommend measuring your head circumference with a tape measure and checking our Size Guide before placing your order.
ReqHatter hats are designed with a slightly more relaxed fit than standard hats. If you are between sizes, we recommend choosing the size closest to your actual head measurement rather than automatically sizing up.
Many styles also feature an adjustable inner band, allowing the size to be reduced by approximately 2 cm.
👉 View our Size Guide
- Can I try on your hats in person?
ReqHatter does not currently have a permanent retail store.
However, a selection of our products is available at selected hat stores and boutiques throughout Japan.
You can find your nearest store here:
👉 SHOP LIST
Please note that product availability and inventory vary by store. We recommend contacting the store directly before your visit.
- What payment methods are available?
We accept credit cards, PayPal, convenience store payment, PayPay, Paidy (pay later), Rakuten Pay, au PAY, d Payment, and AlipayHK.
Please select your preferred payment method under "Payment" during checkout.
- Can I return or exchange my order?
Yes. If the size does not fit or the product is not quite what you expected, we accept returns within 7 days of delivery, provided the item is unused and the original tags are still attached.
Return shipping costs are the customer's responsibility. For exchanges, ReqHatter covers the cost of one re-delivery.
👉 Learn more about our Return and Exchange Policy
- How will my order be packaged?
Hats are shipped in specially designed boxes to help protect their shape during transit.
Caps, hunting caps, knit hats and other items are individually packed using the most suitable packaging method for each product.
We carefully prepare every order to ensure it arrives safely and in excellent condition.
- When will my order be shipped?
Orders placed by **2:00 PM Japan Standard Time (JST)** on business days are generally shipped on the same day whenever possible.
Orders placed after **2:00 PM (JST)**, or on weekends or Japanese public holidays, will generally be shipped on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
For international orders, estimated delivery times vary depending on the destination. Customs clearance, public holidays, weather conditions, and local carrier operations may cause delays.
- Can I get a receipt?
Yes. If you require a receipt, please contact us after placing your order.
We will be happy to issue an electronic receipt.
- Do you ship internationally?
- Will I have to pay customs duties or import taxes?
Depending on the laws and tax regulations of the destination country or region, customs duties, import taxes and customs clearance fees may apply.
These charges are not included in the product price or shipping fee and are the customer's responsibility.
The amount varies depending on the destination, product type, order value and local customs regulations, so ReqHatter is unable to provide an estimate in advance.
If any charges apply, the shipping carrier or local customs authority will contact you with payment instructions.
- Do you ship internationally?
Yes. We currently ship internationally to selected countries and regions via **EMS (Express Mail Service) with tracking**.
Shipping fees, free-shipping thresholds, and estimated delivery times vary depending on the destination.
The local currency amounts shown below are approximate. **The final amount displayed at checkout will apply.**
**Asia**
**Taiwan / Hong Kong / South Korea / Singapore**
Shipping fee: **¥1,000**
Approx. **TW NT$200 / HK HK$50 / KR ₩8,700 / SG S$8**
Free shipping: **Orders of ¥15,000 or more**
Approx. **TW NT$3,000 / HK HK$770 / KR ₩131,000 / SG S$125**
Estimated delivery: **3–4 business days**
**Oceania**
**Australia**
Shipping fee: **¥2,000**
Approx. **AU A$18**
Free shipping: **Orders of ¥20,000 or more**
Approx. **AU A$180**
Estimated delivery: **5–6 business days**
**Europe**
**United Kingdom / France / Germany**
Shipping fee: **¥2,000**
Approx. **UK £10 / FR €11 / DE €11**
Free shipping: **Orders of ¥20,000 or more**
Approx. **UK £96 / FR €112 / DE €112**
Estimated delivery: **4–8 business days**
**North America**
**United States / Canada**
Shipping fee: **¥2,500**
Approx. **US US$16 / CA C$22**
Free shipping: **Orders of ¥22,000 or more**
Approx. **US US$142 / CA C$197**
Estimated delivery: **5–8 business days**
Estimated delivery times begin after your order has been shipped.
Customs clearance, public holidays, weather conditions, peak seasons, local carrier operations, and other unforeseen circumstances may cause delays.
Any import duties, local taxes, customs clearance fees, or other charges imposed by the destination country or region are the responsibility of the customer.
Local currency amounts may vary depending on the exchange rate applied by our online store.
**The final shipping fee, free-shipping threshold, and order total displayed at checkout will apply.**
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飄April 23, 2026 at 6:31 pm
這個材質的帽子很特別,戴起來很輕,很適合夏天的季節,整體造型非常好看,很挺很有造型感,工藝痕跡很不錯。
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老兄April 10, 2026 at 5:41 pm
我本來因為臉型偏長,屬於不適合戴棒球帽和休閒軟帽的類型,早就放棄嘗試了。沒想到上次買了小羊皮材質的休閒軟帽後,無論版型還是質感都是我戴過當中最棒的,所以這次抱著試試看的心態又下手了。老實說…真的超級好看又好搭!之前戴過麥桿草帽,但以我的臉型來說,總覺得看起來太像田裡工作的人,所以早就放棄了,笑。這款寬簷帽的帽緣前端稍微翹起,不知不覺就讓整體比例看起來協調許多。說不定是經過精心計算的比例調整吧?就算只是搭配衬衫,絕對能讓人看起來超有型的帥大叔,這點我完全確定!
雷克哈特先生的商品雖然性價比極高,但連細節都不放過,致力提升配戴者的形象,看得出來是經過精心設計的。能以這個價格達到這樣的品質,想必背後是品牌付出了相當驚人的努力吧…無論如何,今年夏天都讓人好期待啊! -
たけApril 5, 2026 at 10:02 pm
我喜歡帽沿稍微偏大且帶有弧度的設計,所以就購買了。
這頂帽子本身也非常輕,透氣性也很好,因此我對配戴的舒適度非常滿意。
