
FAQFAQ
- I'm not sure which size to choose — what should I do?
We recommend measuring your head circumference with a tape measure and checking our Size Guide before placing your order.
ReqHatter hats are designed with a slightly more relaxed fit than standard hats. If you are between sizes, we recommend choosing the size closest to your actual head measurement rather than automatically sizing up.
Many styles also feature an adjustable inner band, allowing the size to be reduced by approximately 2 cm.
👉 View our Size Guide
- Can I try on your hats in person?
ReqHatter does not currently have a permanent retail store.
However, a selection of our products is available at selected hat stores and boutiques throughout Japan.
You can find your nearest store here:
👉 SHOP LIST
Please note that product availability and inventory vary by store. We recommend contacting the store directly before your visit.
- What payment methods are available?
We accept credit cards, PayPal, convenience store payment, PayPay, Paidy (pay later), Rakuten Pay, au PAY, d Payment, and AlipayHK.
Please select your preferred payment method under "Payment" during checkout.
- Can I return or exchange my order?
Yes. If the size does not fit or the product is not quite what you expected, we accept returns within 7 days of delivery, provided the item is unused and the original tags are still attached.
Return shipping costs are the customer's responsibility. For exchanges, ReqHatter covers the cost of one re-delivery.
👉 Learn more about our Return and Exchange Policy
- How will my order be packaged?
Hats are shipped in specially designed boxes to help protect their shape during transit.
Caps, hunting caps, knit hats and other items are individually packed using the most suitable packaging method for each product.
We carefully prepare every order to ensure it arrives safely and in excellent condition.
- When will my order be shipped?
Orders placed by **2:00 PM Japan Standard Time (JST)** on business days are generally shipped on the same day whenever possible.
Orders placed after **2:00 PM (JST)**, or on weekends or Japanese public holidays, will generally be shipped on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
For international orders, estimated delivery times vary depending on the destination. Customs clearance, public holidays, weather conditions, and local carrier operations may cause delays.
- Can I get a receipt?
Yes. If you require a receipt, please contact us after placing your order.
We will be happy to issue an electronic receipt.
- Do you ship internationally?
- Will I have to pay customs duties or import taxes?
Depending on the laws and tax regulations of the destination country or region, customs duties, import taxes and customs clearance fees may apply.
These charges are not included in the product price or shipping fee and are the customer's responsibility.
The amount varies depending on the destination, product type, order value and local customs regulations, so ReqHatter is unable to provide an estimate in advance.
If any charges apply, the shipping carrier or local customs authority will contact you with payment instructions.
- Do you ship internationally?
Yes. We currently ship internationally to selected countries and regions using **EMS (Express Mail Service) with tracking**.
Shipping fees and estimated delivery times vary depending on the destination.
All shipping fees and free-shipping thresholds are based on Japanese yen. When shopping in another currency, the amount displayed may vary depending on the exchange rate applied at checkout.
### Asia
**Hong Kong / Taiwan / Singapore**
Shipping Fee: **¥1,000**
Free Shipping: Orders of **¥15,000 or more**
Estimated Delivery: **3–4 business days**
### Oceania
**Australia**
Shipping Fee: **¥1,500**
Free Shipping: Orders of **¥15,000 or more**
Estimated Delivery: **5–6 business days**
### Europe
**United Kingdom / France / Germany / Spain / Netherlands / Belgium / Sweden**
Shipping Fee: **¥2,000**
Free Shipping: Orders of **¥15,000 or more**
Estimated Delivery: **4–8 business days**
### North America
**United States / Canada**
Shipping Fee: **¥2,500**
Free Shipping: Orders of **¥15,000 or more**
Estimated Delivery: **5–8 business days**
Estimated delivery times begin after your order has been shipped.
Customs clearance, public holidays, weather conditions, local carrier operations, and other unforeseen circumstances may cause delays.
Any import duties, local taxes, customs clearance fees, or other charges imposed by the destination country or region are the responsibility of the customer.
**The final shipping fee and order total will be displayed at checkout in your selected currency. Currency conversion rates may change without notice.**
-
mtk hFebruary 18, 2026 at 11:31 pm
I purchased the beige one. It had a great shape, the felt texture was sturdy, and it was a very nice, high-quality product.
I think the texture is surprisingly good given the price.
I was so touched when I requested a size exchange because the initial size didn't fit, and you responded very quickly and kindly.
The reshipped item I received also arrived quickly, and the size was a perfect fit.
I will take good care of this and use it properly. Thank you so much! -
Kenichi YamaguchiNovember 6, 2025 at 10:08 pm
This is the third black felt hat I’ve gotten, but it’s my first flat-brimmed hat. The silhouette is really beautiful, and I absolutely love it.
My head size is 55, but since this product features adjustable Velcro, a size M can be used without any issues. -
First-time ShopperNovember 6, 2025 at 4:01 pm
This was absolutely fantastic. I’m completely satisfied with the product as well. I have a large head, but there were no problems at all.
The product is great, but more than anything, I was incredibly impressed and touched by how thoroughly, politely, and warmly you responded to all my questions and explanations over and over again. Thank you so much. -
Kenichi YamaguchiNovember 2, 2025 at 5:54 am
I have a few felt hats, but
I bought a flat-brimmed one first, but
It’s quite easy to match well, and I’m really pleased with it.
I bought the light beige one, but
I just placed an order for the black one as well.
Since I always wear a hat when I go out
You can have as many as you want.
The felt is also sturdy
Steam the brim
I use it adjusted to my preferred shape.
When it comes to light beige, sweat is a concern
There is a sponge seal on the inside, though
I’m using it by sticking it on, so a little sweat
It's somehow working out. -
ヨタローSeptember 22, 2025 at 1:36 pm
Polished and absolutely perfect
▪︎ Brim flatness
▪︎Head side hold
