Seller

REQ Co., Ltd.

Responsible Person

Soichi Matsumura

Business Address

4-7-1-501 Maimatsubara, Higashi-ku, Fukuoka-shi, Fukuoka 813-0042, Japan

Contact Information

TEL: +81-70-8497-7589

Business hours: Weekdays, 10:00 AM–5:00 PM JST
Excluding weekends, Japanese public holidays, and the year-end/New Year holiday period.

Email: store@reqhatter.com

Product Prices

Product prices are displayed on each product page.

Additional Charges for Domestic Shipping within Japan

Shipping fee: ¥350 nationwide

Free shipping is available on orders of ¥5,000 or more.

Prices displayed for domestic purchases include Japanese consumption tax.

Additional Charges for International Shipping

Asia（Taiwan / Hong Kong / South Korea / Singapore）

Shipping fee: ¥1,000

Free shipping is available on orders of ¥15,000 or more.

Oceania（Australia）

Shipping fee: ¥2,000

Free shipping is available on orders of ¥20,000 or more.

Europe（United Kingdom / France / Germany）

Shipping fee: ¥2,000

Free shipping is available on orders of ¥20,000 or more.

North America（United States / Canada）

Shipping fee: ¥2,500

Free shipping is available on orders of ¥22,000 or more.

All international orders are shipped via EMS（Express Mail Service）with tracking.

Any import duties, local taxes, customs clearance fees, or other charges imposed by the destination country are the responsibility of the customer.

Amounts displayed in local currencies may vary depending on exchange-rate fluctuations. The final shipping fee, free-shipping threshold, and order total displayed at checkout will apply.

Payment Methods and Timing

We accept major credit cards, Apple Pay, Google Pay, PayPal, and other payment methods available at checkout.

The timing of payment depends on the selected payment method and the terms of the applicable payment service provider.

Shipping Time

Orders confirmed by 2:00 PM JST on business days are generally shipped the same day.

Orders confirmed after 2:00 PM JST, or placed on weekends, Japanese public holidays, or store holidays, are generally shipped on the next business day.

Shipping may take longer depending on the order details, payment status, peak seasons, or other circumstances.

Delivery Method

After processing your order, we will ship it using a carrier designated by our store.

All international orders are shipped via EMS.

Returns, Exchanges, Defective Products, and Cancellations

If you wish to return or exchange an item, please contact us through our inquiry form or by email within 7 days of delivery.

Returns and exchanges are accepted only for unused items with the original product tags attached.

If an item is defective, damaged, or incorrectly shipped due to an error on our part, we will cover the return and replacement shipping costs.

For returns or exchanges requested for reasons attributable to the customer, the customer is responsible for the return shipping costs.

For exchanges, we will cover the cost of shipping the replacement item to the customer for the first exchange only.

Items returned without contacting us in advance may not be accepted.

Return Period

Within 7 days of delivery.

Orders placed within Japan and internationally will be handled in accordance with our Return and Exchange Policy.