Shipping Information

International Shipping

ReqHatter currently ships internationally to the following countries and regions.

All international orders are shipped via EMS (Express Mail Service) with tracking.

Asia

Taiwan / Hong Kong / South Korea / Singapore

Shipping fee: ¥1,000
Approx. TW NT$200 / HK HK$50 / KR ₩8,700 / SG S$8

Free shipping on orders of ¥15,000 or more
Approx. TW NT$3,000 / HK HK$770 / KR ₩131,000 / SG S$125

Estimated delivery: 3–4 business days

Oceania

Australia

Shipping fee: ¥2,000
Approx. AU A$18

Free shipping on orders of ¥20,000 or more
Approx. AU A$180

Estimated delivery: 5–6 business days

Europe

United Kingdom / France / Germany

Shipping fee: ¥2,000
Approx. UK £10 / FR €11 / DE €11

Free shipping on orders of ¥20,000 or more
Approx. UK £96 / FR €112 / DE €112

Estimated delivery: 4–8 business days

North America

United States / Canada

Shipping fee: ¥2,500
Approx. US US$16 / CA C$22

Free shipping on orders of ¥22,000 or more
Approx. US US$142 / CA C$197

Estimated delivery: 5–8 business days

Currency Information

The local currency amounts shown above are approximate and provided for your convenience.

Actual amounts may vary depending on the exchange rate applied by our online store.

The final shipping fee, free-shipping threshold, and order total displayed at checkout will apply.

Shipping Policy

Orders are shipped using our designated shipping methods. Customers cannot select the shipping carrier.

Delivery date and time requests may not be available depending on the shipping method.

All international orders include a tracking number for secure and reliable delivery.

Estimated delivery times begin after your order has been shipped and may vary due to customs clearance, severe weather, public holidays, peak seasons, local delivery conditions, or other unforeseen circumstances.

Any import duties, local taxes, customs clearance fees, or other charges imposed by the destination country are the responsibility of the customer.

Returns and Exchanges

If you wish to return or exchange an item, please contact us within 7 days of delivery.

Returns and exchanges are accepted only when:

  • The item is unused.

  • The original product tags are still attached.

  • The item is returned in its original condition.

Please contact us before returning an item. Items returned without prior notice may not be accepted.

For returns or exchanges requested for reasons attributable to the customer, including size, color, or personal preference, the customer is responsible for the return shipping costs.

For exchanges, ReqHatter will cover the cost of shipping the replacement item to the customer for the first exchange only.

If the item is defective, damaged, or incorrectly shipped due to an error on our part, ReqHatter will cover the necessary return and replacement shipping costs.

For international returns and exchanges, any import duties, local taxes, customs clearance fees, or other charges incurred when returning the item are the responsibility of the customer.

Import duties, local taxes, and customs fees paid to government or customs authorities cannot be refunded by ReqHatter.

After receiving the returned item, we will inspect its condition and contact you regarding the return, exchange, or refund.

Shipping Damage

Every order is carefully inspected and packed before shipment. However, minor scratches or dents to the outer packaging may occur during transit.

If your product arrives damaged or defective, please contact us within 7 days of delivery and include clear photographs showing the condition of the item. We will review the details and assist you promptly.

Minor damage to the outer packaging that does not affect the product itself is not eligible for return or exchange. Thank you for your understanding.

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