
Frequently Asked Questions before purchaseFAQ
- I'm not sure which size to choose — what should I do?
We recommend measuring your head circumference with a tape measure and checking our Size Guide before placing your order.
ReqHatter hats are designed with a slightly more relaxed fit than standard hats. If you are between sizes, we recommend choosing the size closest to your actual head measurement rather than automatically sizing up.
Many styles also feature an adjustable inner band, allowing the size to be reduced by approximately 2 cm.
👉 View our Size Guide
- Can I try on your hats in person?
ReqHatter does not currently have a permanent retail store.
However, a selection of our products is available at selected hat stores and boutiques throughout Japan.
You can find your nearest store here:
👉 SHOP LIST
Please note that product availability and inventory vary by store. We recommend contacting the store directly before your visit.
- What payment methods are available?
We accept credit cards, PayPal, convenience store payment, PayPay, Paidy (pay later), Rakuten Pay, au PAY, d Payment, and AlipayHK.
Please select your preferred payment method under "Payment" during checkout.
- Can I return or exchange my order?
Yes. If the size does not fit or the product is not quite what you expected, we accept returns within 7 days of delivery, provided the item is unused and the original tags are still attached.
Return shipping costs are the customer's responsibility. For exchanges, ReqHatter covers the cost of one re-delivery.
👉 Learn more about our Return and Exchange Policy
- How will my order be packaged?
Hats are shipped in specially designed boxes to help protect their shape during transit.
Caps, hunting caps, knit hats and other items are individually packed using the most suitable packaging method for each product.
We carefully prepare every order to ensure it arrives safely and in excellent condition.
- When will my order be shipped?
Orders placed by **2:00 PM Japan Standard Time (JST)** on business days are generally shipped on the same day whenever possible.
Orders placed after **2:00 PM (JST)**, or on weekends or Japanese public holidays, will generally be shipped on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
For international orders, estimated delivery times vary depending on the destination. Customs clearance, public holidays, weather conditions, and local carrier operations may cause delays.
- Can I get a receipt?
Yes. If you require a receipt, please contact us after placing your order.
We will be happy to issue an electronic receipt.
- Do you ship internationally?
- Will I have to pay customs duties or import taxes?
Depending on the laws and tax regulations of the destination country or region, customs duties, import taxes and customs clearance fees may apply.
These charges are not included in the product price or shipping fee and are the customer's responsibility.
The amount varies depending on the destination, product type, order value and local customs regulations, so ReqHatter is unable to provide an estimate in advance.
If any charges apply, the shipping carrier or local customs authority will contact you with payment instructions.
- Do you ship internationally?
Asia (Hong Kong, Taiwan, Singapore, South Korea)
Shipping Fee: 1,000 yen
Free shipping for purchases over 15,000 yen
Estimated delivery: 3–4 business days
Oceania (Australia)
Shipping Fee: 2,000 yen
Free shipping for purchases over 20,000 yen
Estimated delivery: 5–6 business days
Europe
Shipping Fee: 2,000 yen
Free shipping for purchases over 20,000 yen
Estimated delivery: 4–8 business days
North America (United States, Canada)
Shipping Fee: 2,500 yen
Free shipping for purchases over 22,000 yen
Estimated delivery: 5–8 business days
All items shipped overseas are sent via EMS (International Speed Post with tracking service).
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YJune 18, 2026 at 4:16 pm
Yesterday, the casquette (black, herringbone) I ordered arrived. I was a bit hesitant ordering from an SNS ad, but the quality is better than expected, and I felt compelled to send a thank-you note. Casquettes can often have differences in details between the left and right sides depending on sewing work, but this one is carefully made with beautiful symmetry, and the roundness and fullness also embody the tension and relief characteristic of casquette designs. I ordered the smaller size, 56cm, but thanks to the adjuster, it fits perfectly. I would like to continue using your company's hats moving forward. I think it would be great if you had this same casquette in ash navy as well. I look forward to your continued great success.
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TakeMay 16, 2026 at 11:24 pm
This is the first time I've found something I like with this shape!!
Overall fit and size are perfect!
Even so, it's really helpful that it's not prone to getting stuffy and has good ventilation.
It's a relief that the price is set to be affordable, so...
It's also a nice thing that it's easy to consider buying other colors too!
