Returns Policy

At ReqHatter, we want you to shop with confidence.

We accept returns for international orders under the conditions outlined below.

Please note that we do not accept exchanges for international orders, including exchanges for a different size or color.

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Customer-Initiated Returns

Returns are accepted if all of the following conditions are met:

• You contact us within 7 days of receiving your order.

• The item is unused and includes all original tags and accessories.

• Return shipping costs are the customer's responsibility.

If you would like a different size or color, please return the original item and place a new order through our online store.

Please feel free to contact us if:

• The size does not fit.

• The item looks different from what you expected.

• You are unsure whether the product suits you.

We will be happy to assist you with the return process.

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Returns We Cannot Accept

We cannot accept returns in the following cases:

• More than 7 days have passed since delivery.

• The item has been worn, washed, repaired, or altered.

• Original tags or accessories are missing.

• The item has odors such as perfume, tobacco, or pets.

• The item has been damaged or stained after delivery.

• Sale items, outlet items, or items purchased using discount coupons.

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Defective or Incorrect Items

If you receive a defective item or an incorrect product, please contact us within 7 days of delivery.

In these cases, ReqHatter will cover the shipping costs required to resolve the issue.

We will provide further instructions after reviewing the details of your inquiry.

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Refunds

Once we receive and inspect the returned item, we will process your refund.

Refunds will be issued to the original payment method whenever possible.

For customer-initiated returns, the original international shipping fee is non-refundable. Return shipping costs are also the customer's responsibility.

Please note that any customs duties, import taxes, or other fees paid to local authorities or carriers are generally not refundable by ReqHatter.

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Return Address

Please do not return items to our company address.

Before returning an item, please contact us first. We will provide you with the correct return address and return instructions.

Returns sent without prior notice may not be accepted.

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Contact

Email: store@reqhatter.com

Phone: +81-70-8497-7589

Business Hours:
Monday–Friday, 10:00 AM–5:00 PM (JST)

Closed on Saturdays, Sundays, Japanese national holidays, and during the New Year holiday period.

Email inquiries are accepted 24 hours a day. We will respond to inquiries received outside business hours on the next business day.