Description based on Specified Commercial Transactions Law

Seller
REQ Co., Ltd.

Responsible Person
Soichi Matsumura, Representative Director

Business Address
4-7-1-501 Maimatsubara, Higashi-ku, Fukuoka-shi, Fukuoka 813-0042, Japan

Phone Number
+81-92-600-4818

Business hours: Monday–Friday, 10:00 AM–5:00 PM JST
Excluding Saturdays, Sundays, Japanese public holidays, and the year-end/New Year holiday period.

Email Address
store@reqhatter.com

Product Prices

Product prices are displayed on each product page.

Prices displayed for purchases within Japan include Japanese consumption tax.

Additional Charges

Domestic Shipping within Japan

Shipping fee: ¥350 nationwide

Free shipping on orders of ¥5,000 or more

International Shipping

All international orders are shipped via EMS (Express Mail Service) with tracking.

Asia (Taiwan / Hong Kong / South Korea / Singapore)

Shipping fee: ¥1,000

Free shipping on orders of ¥15,000 or more

Oceania (Australia)

Shipping fee: ¥2,000

Free shipping on orders of ¥20,000 or more

Europe (United Kingdom / France / Germany)

Shipping fee: ¥2,000

Free shipping on orders of ¥20,000 or more

North America (United States / Canada)

Shipping fee: ¥2,500

Free shipping on orders of ¥22,000 or more

For international orders, import duties, local taxes, customs clearance fees, or other charges may be imposed by the destination country or region. These charges are the responsibility of the customer.

Amounts displayed in local currencies may vary due to exchange-rate fluctuations. The final shipping fee, free-shipping threshold, and order total displayed at checkout will apply.

Payment Methods and Timing

We accept major credit cards, Apple Pay, Google Pay, PayPal, and other payment methods available at checkout.

The timing of payment depends on the selected payment method and the terms of the applicable payment service provider.

Shipping Time

Orders confirmed by 2:00 PM JST on business days are generally shipped the same day.

Orders confirmed after 2:00 PM JST, or placed on Saturdays, Sundays, Japanese public holidays, or store holidays, are generally shipped on the next business day.

Shipping may take longer depending on the order details, payment status, peak seasons, or other circumstances.

Delivery Method

After confirming and processing your order, we will ship it using a carrier and shipping method designated by ReqHatter.

Customers generally cannot select the shipping carrier or shipping method.

All international orders are shipped via EMS (Express Mail Service) with tracking.

Returns and Exchanges

If you wish to return an item, please contact us through our inquiry form or by email within 7 days of delivery.

Returns and exchanges are accepted only for unused items with all original tags and accessories included.

Items returned without contacting us in advance may not be accepted.

Domestic Orders (Japan)

For orders delivered within Japan, returns and exchanges are accepted if the applicable conditions are met.

For customer-initiated returns or exchanges, including reasons such as size, color, fit, or personal preference, return shipping costs are the responsibility of the customer.

For exchanges, ReqHatter will cover the shipping cost of the replacement item for the first exchange only.

Exchanges are limited to the same product in a different size or color, subject to availability.

Exchanges for a different product are not accepted.

International Orders

For international orders, returns are accepted if the applicable conditions are met.

We do not accept exchanges for international orders, including exchanges for a different size or color.

If you would like a different size or color, please return the original item and place a new order through our online store.

For customer-initiated returns, including reasons such as size, color, fit, or personal preference, all return shipping costs are the responsibility of the customer.

For customer-initiated returns, the original international shipping fee is non-refundable.

Any import duties, local taxes, customs clearance fees, or other charges incurred when returning an item are also the responsibility of the customer.

Import duties, local taxes, customs clearance fees, or other charges paid to government authorities, customs authorities, carriers, or other third parties cannot be refunded by ReqHatter.

Defective, Damaged, or Incorrect Items

If an item is defective, the product itself is damaged during shipping, or you receive an incorrect item due to an error on our part, please contact us within 7 days of delivery.

After reviewing the details, ReqHatter will cover the necessary return and shipping costs and provide an appropriate solution.

This applies to both domestic and international orders.

Items We Cannot Accept for Return or Exchange

We cannot accept returns or exchanges in the following cases:

  • More than 7 days have passed since delivery.

  • The item has been worn, washed, repaired, or altered.

  • Original tags or accessories are missing.

  • The item has odors such as perfume, tobacco, or pets.

  • The item has been damaged or stained after delivery.

  • The item is a sale item, outlet item, or was purchased using a discount coupon.

For international orders, customer-initiated exchanges are not accepted.

Refunds

Once we receive and inspect the returned item, we will process the applicable cancellation and refund.

Refunds will generally be issued using the original payment method.

For customer-initiated international returns, the original international shipping fee and return shipping costs are non-refundable.

Import duties, local taxes, customs clearance fees, and other charges paid to third parties are also non-refundable by ReqHatter.

Return Address

Please note that our return address is different from our business address listed above.

If you wish to return or exchange an item, please contact us before sending the item back.

Once your request has been accepted, we will provide you with the correct return address and return instructions.

Items sent to our business address or returned without prior notice may not be accepted.

Return Period

If you wish to return an item, please contact us within 7 days of delivery.

For eligible domestic exchanges, please also contact us within 7 days of delivery.

Returns and exchanges will be handled in accordance with the applicable ReqHatter Return Policy.

Contact form