Shipping Information

■ Domestic Shipping within Japan

• Shipping fee: ¥350 nationwide

• Free shipping on orders of ¥5,000 or more

Estimated delivery time after shipment is 1–3 days.

※ Delivery to Hokkaido, Okinawa, remote islands, and certain other areas may take longer.
※ Delivery may be delayed due to weather conditions, traffic, or circumstances affecting the shipping carrier.

---

■ International Shipping

ReqHatter currently ships internationally to the following countries and regions.

All international orders are shipped via EMS (Express Mail Service) with tracking.

Asia (Taiwan / Hong Kong / South Korea / Singapore)

• Shipping fee: ¥1,000

• Free shipping on orders of ¥15,000 or more

• Estimated delivery: 3–4 business days

Oceania (Australia)

• Shipping fee: ¥2,000

• Free shipping on orders of ¥20,000 or more

• Estimated delivery: 5–6 business days

Europe (United Kingdom / France / Germany)

• Shipping fee: ¥2,000

• Free shipping on orders of ¥20,000 or more

• Estimated delivery: 4–8 business days

North America (United States / Canada)

• Shipping fee: ¥2,500

• Free shipping on orders of ¥22,000 or more

• Estimated delivery: 5–8 business days

※ Estimated delivery times begin after your order has been shipped.
※ Delivery may take longer due to customs clearance, weather conditions, local delivery circumstances, or other unforeseen delays.
※ Any import duties, local taxes, customs clearance fees, or other charges imposed by the destination country are the responsibility of the customer.
※ Amounts displayed in local currencies may vary depending on exchange rate fluctuations.

---

Shipping Methods

Shipping methods are selected by ReqHatter and generally cannot be chosen by the customer.

Depending on the shipping method, delivery date and time requests may not be available.

If you would like to request a specific delivery date or time, please contact us before placing your order. Please note that we may not be able to accommodate requests made after an order has been placed.

To ensure secure and reliable delivery, we use shipping methods with tracking for both domestic and international orders.

---

Shipping Damage

Every order is carefully inspected and packed before shipment. However, minor scratches or dents to the outer packaging may occur during transit.

If the product itself arrives damaged or defective, please contact us within 7 days of delivery and include clear photographs showing the condition of the item. We will review the details and provide an appropriate solution.

Minor scratches, dents, or other damage to the outer packaging that do not affect the product itself may not be eligible for a return. Thank you for your understanding.