So you never have to leave with "not knowing how to buy".

The other day, we received a call from a customer.

"I want to buy a hat, but I don't know how to shop online"

While talking with them, we walked them through the ordering process, and they were able to complete their purchase successfully.

At that time, we realized once again that online shopping, which we take for granted, isn't intuitive for every customer.

How to add items to your cart.

Where to go to start the checkout process.

Where to enter your address and payment method.

Even things that seem simple to regular online store users can feel confusing and overwhelming for first-time visitors, one step at a time.

We don't want you to give up on a hat you love just because you "don't know how to buy" it.

With that in mind, we created the "Shopping Guide" for the official ReqHatter online store.

The Shopping Guide covers everything from the ordering process to payment methods, shipping fees and delivery, returns and exchanges, and choosing hat sizes, all explained as clearly as possible.

With online stores, we can't assist you face-to-face.

That's why we're committed to being a store where you can shop with as much confidence as possible, with every word and guide crafted carefully.

"Not sure which size to choose?"

"Can I make changes after ordering?"

"Can I return or exchange items?"

"Is this payment method accepted?"

"What is SHOP PAY?"

If you have questions or run into trouble while shopping, don't struggle alone—please feel free to contact us anytime.

We won't stop at just creating the Shopping Guide—moving forward, we'll keep refining our online store little by little, based on feedback from our customers, to make it even more intuitive and secure to use.

We want you to enjoy every step, from choosing your hat to waiting for it to arrive.

ReqHatter will continue to be a brand that stands by our customers when they have questions or face challenges.